Purchase Options Cancellation Policy

Order Cancellations

At Eerie Coffee Company, we strive to process and ship orders as quickly as possible to ensure your coffee arrives fresh and on time. Because of this, orders can only be canceled within 1 hour of purchase.

If you need to cancel your order, please contact us immediately at support@eeriecoffee.com with your order number and “Cancellation Request” in the subject line.
If your order has already been processed or shipped, we will be unable to cancel it.

Subscription Cancellations

If you’ve signed up for a coffee subscription, you may cancel, pause, or modify your subscription at any time through your customer account before your next billing date.
Once a subscription order has been billed or shipped, it cannot be canceled or refunded.

Bundle or Promotional Purchase Cancellations

Orders placed under bundle deals, holiday specials, or limited-time promotions are considered final once processed. Because these offers are deeply discounted, they are not eligible for cancellation after payment is completed.

Refunds for Canceled Orders

If your cancellation request is approved within the eligible timeframe, your refund will be issued to the original payment method within 5–7 business days.
Please note: Processing times may vary depending on your payment provider.

Need Help?

If you have any questions about your purchase or need help managing your order, please reach out to our team at support@eeriecoffee.com — we’re happy to help however we can.