Shipping Policy

Shipping Policy

Effective Date: October 13, 2025
Last Updated: October 13, 2025
Business Name: Shaffer Foods LLC d/b/a Eerie Coffee Company
Business Address: 5535 Route 97, Waterford, PA 16441
Phone: (814) 529-3868
Email: sales@eeriecoffee.com

1. Order Processing Time

At Eerie Coffee Company, operated by Shaffer Foods LLC, we strive to process all orders as promptly as possible. Orders are typically processed and prepared for shipment within one (1) to two (2) business days following receipt of payment.

  • Business days are defined as Monday through Friday, excluding weekends and federal holidays.

  • During periods of high demand (such as holidays, promotions, or product launches), processing times may be extended.

2. Shipping and Delivery Time

Once your order has been processed, it will be shipped using our standard shipping method, which generally takes three (3) to five (5) business days for delivery within the contiguous United States.

  • Delivery timeframes are estimates and not guaranteed.

  • Delays may occur due to inclement weather, carrier service interruptions, or other unforeseen circumstances beyond our control.

3. Shipping Rates and Charges

Shipping costs are calculated automatically at checkout based on your delivery location and order weight.

  • All shipping charges are displayed prior to finalizing your purchase.

  • Certain promotional offers may include free or discounted shipping, as stated at the time of purchase.

4. Order Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

  • It is the customer’s responsibility to monitor tracking updates provided by the carrier.

  • In rare cases, tracking updates may be delayed or unavailable until the package reaches a local distribution center.

5. Incorrect or Incomplete Addresses

Please ensure that all shipping information entered during checkout is accurate and complete.

  • Shaffer Foods LLC / Eerie Coffee Company is not responsible for orders that are delayed, misdelivered, or lost due to inaccurate or incomplete address information.

  • If an order is returned to us due to an address error, the customer will be responsible for additional shipping charges to resend the order.

6. Delivery Issues and Carrier Liability

We utilize third-party carriers (e.g., USPS, UPS, or FedEx) for delivery.

  • Once an order is accepted by a carrier, risk of loss transfers to the customer.

  • Shaffer Foods LLC is not liable for lost, stolen, or damaged packages once marked as “delivered” by the carrier.
    If you encounter an issue with delivery, please contact the carrier directly using your tracking number. For assistance, our customer service team may provide additional guidance, but we cannot guarantee resolution of carrier-related disputes.

7. International Shipping

At this time, we ship only within the United States. International shipping is not currently available.

8. Order Changes and Cancellations

Once an order has entered processing, it cannot be canceled or modified. Please verify that all order details are correct before completing checkout.
If you need to make a change, contact shafferfoodsllc@gmail.com immediately. While we cannot guarantee modification, we will make every reasonable effort to assist.

9. Returns and Refunds

For information regarding returns, exchanges, or refunds, please review our Return Policy, available on our website.
Refund eligibility is subject to the conditions outlined therein.

10. Legal Disclaimer and Limitation of Liability

Shaffer Foods LLC reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice. Updates will be posted on our website with a new effective date.
By placing an order with us, you acknowledge and agree to this policy and our Terms of Service.
To the fullest extent permitted by law, Shaffer Foods LLC shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from shipping delays, carrier errors, or customer-provided address inaccuracies.

11. Contact Information

For any shipping-related inquiries or assistance, please contact us:

Shaffer Foods LLC / Eerie Coffee Company
📍 5535 Route 97, Waterford, PA 16441
📞 (814) 529-3868
📧 shafferfoodsllc@gmail.com

Thank you for shopping with Eerie Coffee Company.
We appreciate your business and are committed to delivering a smooth and reliable experience.