Return Policy
Return Policy
Last Updated: [5/25/2024]
At Eerie Coffee Company, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, our return policy is here to help.
**Disclaimer**
For food safety reasons we can not accept returns for bagged coffee. If you did not receive the correct coffee, your coffee order was damaged, or if there was another unforeseen problem with your order, please review our exchange policy for assistance.
- Return Eligibility
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable goods such as coffee beans, ground coffee, and food items.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
- Return Process
- Initiate a Return: To start a return, please contact us at:
Mail to:
with your order number and reason for return.
- Return Authorization: We will review your request and, if eligible, provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
- Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [sales@eeriecoffee.com]
- Mail to:
Eerie Coffee Company
9 West 2nd Street
Po Box 1064
Waterford, PA 16441
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at:
Mail to:
Eerie Coffee Company
9 west 2nd Street
Po Box 1064
Waterford, PA 16441
USA
******* Please Note: For food safety reasons we cannot accept returns on damaged coffee items. *******
If for any reason, your coffee bag was damaged during shipment, please email us at the above email address, and we will make it right.
When emailing us concerning your product issue, provide the order number you received on your invoice, along with the item that is damaged, your name, and contact information (e.g. shipping address, email, and a phone number so that we can reach out to you). Following the instructions above to return the damaged item for an exchange.
- Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
- Contact Us
For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
or by mail at:
Eerie Coffee Company
9 West 2nd Street
Po Box 1064
Waterford, PA 16441
Thank you for choosing Eerie Coffee Company. We value your satisfaction and appreciate your business.
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