Return Policy and Refund Policy

    

Return and Refund Policy

Last Updated: October 13, 2025

This Return and Refund Policy (“Policy”) governs the return, exchange, and refund of products purchased from Eerie Coffee Company, a division of Shaffer Foods LLC (“we,” “us,” or “our”), through our website https://eeriecoffee.com (the “Site”). By placing an order with us, you (“Customer” or “you”) agree to the terms of this Policy.

1. General Policy and Disclaimer

Due to food safety and quality control regulations, coffee and other perishable food items cannot be returned once shipped. This policy ensures that all products reaching our customers meet the highest standards of freshness and safety.

If you received an incorrect item, a damaged order, or an otherwise defective product, you may be eligible for an exchange or replacement in accordance with Section 6 of this Policy.

2. Return Eligibility

Subject to the exclusions in Section 3, non-perishable items may be eligible for return under the following conditions:

  • Time Frame: You must initiate your return request within 30 calendar days of the original purchase date.

  • Condition: Returned items must be unused, unwashed, and in their original packaging with all labels and accessories intact.

  • Proof of Purchase: A valid receipt or order confirmation number is required for all returns.

Returns that do not meet these requirements may be denied or subject to a restocking fee at our discretion.

3. Non-Returnable Items

For health, safety, and regulatory reasons, certain items are strictly non-returnable, including but not limited to:

  • Perishable goods (including all coffee beans, ground coffee, and food products)

  • Gift cards

  • Downloadable or digital products

  • Personal-use or hygiene-related items (e.g., mugs, drinkware, or grinders once used)

4. Return Process

To initiate a return, please follow these steps:

  1. Submit a Request: Email sales@eeriecoffee.com with your order number, proof of purchase, and reason for the return.

  2. Return Authorization: If your return is approved, you will receive written authorization and shipping instructions. Returns sent without prior authorization may be refused.

  3. Shipping: You are responsible for the cost of return shipping. Shipping fees are non-refundable.

  4. Inspection: Returned items will be inspected upon receipt to verify eligibility under this Policy.

Return shipments should be sent only after receiving written confirmation to the address provided in your authorization email.

5. Refunds

Once your returned item is received and approved, your refund will be processed to the original payment method within 7–10 business days.

If your refund is delayed, please:

  1. Check your bank or credit card account again.

  2. Contact your card issuer—refund posting times vary.

  3. Contact your bank to verify pending transactions.

  4. If you still have not received your refund after 15 business days, contact returns@eeriecoffee.com for assistance.

Please note that original shipping costs and any applicable return shipping fees are non-refundable.

6. Exchanges

We replace items only if they are defective, damaged, or incorrect upon delivery.

To request an exchange, contact sales@eeriecoffee.com within 7 days of receipt with your order number and a description of the issue. If approved, you will receive exchange authorization and return shipping instructions.

Replacement items are shipped only after the defective or damaged items have been received and inspected.

7. Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received and approved.

If the gift was not marked as such or was shipped to the gift giver, the refund will be issued directly to the original purchaser.

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must notify us within 7 days of receipt. Please include your order number and photographic evidence of the issue when contacting sales@eeriecoffee.com.

We will review your claim promptly and, if verified, will issue a replacement or store credit at our discretion.

9. Limitations of Liability

Shaffer Foods LLC shall not be liable for returns lost in transit, unauthorized returns, or damage occurring during the return shipping process. Customers are encouraged to use a trackable shipping method and retain proof of postage.

This Policy does not affect your statutory rights under applicable consumer protection laws.

10. Contact Information

For all return, exchange, or refund inquiries, please contact us at:

Eerie Coffee Company
Shaffer Foods LLC
5535 Route 97
Waterford, PA 16441
Phone: (814) 529-3868
Email: sales@eeriecoffee.com
Website: https://eeriecoffee.com

Thank You

We value your business and strive to provide a fair and transparent return process. Your satisfaction is important to us, and our team will do everything possible to resolve your concerns promptly and professionally.